tq777 Privacy Policy – How We Protect Your Personal Data

tq777 collects personal data in two main ways: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Personal details provided during registration: full name, date of birth, gender, email address, and mobile number.
• Identity documents submitted for KYC verification: government-issued IDs, such as a Philippine passport, driver's licence, SSS card, PhilHealth ID, or voter's ID.
• Financial details required for processing deposits and withdrawals in Philippine Peso: GCash mobile number, Maya account details, or Philippine bank account information.
• Communications you send to our support team through any available channel.

Information collected automatically:

• Technical data: IP address, device type, browser version, operating system, and mobile device identifier.
• Usage data: pages and features accessed, session start and end times, navigation patterns, and platform interactions.
• Transaction data: deposit amounts, withdrawal requests, bet history, game session records, and balance movements.
• Cookie and tracking data: as described in the Cookies section of this policy.

tq777 uses personal data for the following purposes, all of which are necessary for the operation of the platform or required for compliance:

• Account management: Creating and maintaining your player account, authenticating your identity during login using OTP, and communicating account-related information to your registered email or mobile number.
• Identity and age verification: Confirming that you meet the 21-years-and-above eligibility requirement using the documents you submit during KYC.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through your selected payment method, and maintaining transaction records for your account history.
• Compliance and anti-fraud: Monitoring account and transaction activity for signs of money laundering, fraud, duplicate accounts, or other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming: Tracking session and spending data to support the deposit limits, loss limits, and self-exclusion tools available in your account settings.
• Platform improvement: Using aggregated, anonymised usage data to understand how Filipino players interact with the platform and to make improvements.
• Customer support: Responding to queries, resolving disputes, and investigating complaints using the account history and communications we hold.

tq777 does not sell your personal data to third parties. We share data only in the circumstances described below, and only to the extent required:

• Payment service providers: To process deposits and withdrawals in Philippine Peso via e-wallet platforms and banking channels, we share relevant transaction and account details with the payment processor handling your request. These providers operate under their own privacy policies and data handling standards.
• Identity verification providers: We may use third-party KYC services to assist in verifying the authenticity of identity documents. These providers are contractually bound to handle data securely and solely for the purpose of verification.
• Regulatory and legal authorities: Where required by Philippine law or a lawful request from a competent authority, tq777 may be required to disclose certain account or transaction records. We will comply with such requirements to the extent legally obligated.
• Fraud prevention and security: In cases where account activity suggests fraudulent conduct or a security threat, relevant data may be shared with appropriate service providers or authorities to investigate and address the issue.

All third-party processors who handle personal data on behalf of tq777 are required to treat that data with appropriate security measures and use it only for the specified purpose.

tq777 implements technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL encryption on all connections between your device and the tq777 platform.
• Secure storage of account credentials using one-way hashing – tq777 staff cannot view your password in plain text.
• OTP-based verification for login, withdrawal requests, and changes to sensitive account settings.
• Access controls that limit which team members can access personal data, based on their role and the minimum necessary for their function.
• Regular review of security practices and infrastructure to address emerging risks.

While we take reasonable steps to protect your data, no online platform can guarantee complete security against all possible threats. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect your account has been accessed without your authorisation.

tq777 uses cookies – small text files placed on your device – and similar tracking technologies to support the operation of the platform and improve the user experience.

Types of cookies used:

• Strictly necessary cookies: These are required for the platform to function. They maintain your login session, prevent cross-site request forgery, and ensure secure form handling. These cannot be disabled without affecting how the platform works.
• Functional cookies: These remember your preferences – such as language settings and display preferences – so you do not have to set them again on each visit.
• Analytics cookies: These collect anonymised data about how players use the platform – which pages are visited most, how long sessions last, and which features are used. This data helps us improve the tq777 experience for Filipino players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform normally.

tq777 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or for as long as we are required to retain it under applicable Philippine law and anti-money laundering regulations.

In general terms:

• Account data and transaction records are retained for a minimum period following account closure, as required by financial compliance obligations.
• KYC documents are retained for the period required by applicable law from the date of submission or the date of account closure, whichever is later.
• Communication records with our support team are retained for a reasonable period to support dispute resolution.
• Analytics data that cannot be linked back to an individual may be retained for a longer period for platform improvement purposes.

When data is no longer required and retention obligations have been met, it is deleted or anonymised in a manner that prevents re-identification.

Under the Philippine Data Privacy Act of 2012, you have the following rights over the personal data tq777 holds about you:

To exercise any of these rights, contact the tq777 support team through the channel available within your account. Requests will be handled within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them. Note that legal retention obligations may limit our ability to fulfil deletion requests in full for accounts with transaction history.

tq777 is a platform strictly for players aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. The KYC verification process is designed to identify and prevent underage registration.

If it comes to our attention that a registered account belongs to a person under 21, the account will be closed immediately and any associated data will be handled in accordance with applicable law. If you believe a minor has attempted to register on tq777, please contact our support team as soon as possible through the contact channel in your account.

tq777 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data practices. When material changes are made, the "Last updated" date shown at the top of this page will be revised.

Where changes are significant, we may notify registered players by email or through an in-platform notification. Continued use of the tq777 platform after a policy update has been published constitutes acceptance of the revised policy.

We recommend reviewing this page periodically, particularly if you return to the platform after a period of inactivity. If you have questions about any change to this policy, contact our support team through the channel available within your account at tq777.my.